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Student Services and Supports

Resources for students learning virtually through alternate delivery and in-person on campus.

Student Services and Supports Available Fall 2021

A comprehensive list of resources, and student services and supports for students learning virtually through alternate delivery and in-person on campus.

Technology for Alternative Delivery

For students studying virtually and through alternate delivery, these are common platforms or apps utilized by SLC.

All students need to log in to slc.me to access your email, blackboard, timetable, booklists, grades, and more. As a new and returning student you need to log on to slc.me to access your information and more. Learn more about what slc.me offers and check out our slc.me User Guide.

Blackboard is a virtual learning environment that provides access to course information, materials, assignments, and other resources provided by your professor. See our IT guides for information on how to access your courses or login. Tip: Accessing Blackboard through your slc.me account can help avoid error messages. 

Are you a full-time student at SLC? Available through slc.me, LinkedIn Learning provides FREE online software training for students and faculty. Login with URL ‘sl.on.ca’ and your SLC account for free tutorials and tips.

Want more information about how to log in? Check out our how-to guides. 

As a result of campus closure, access to Adobe Creative Cloud in labs and classrooms is not available. Adobe has provided temporary at-home access for impacted students and faculty so that you can continue your work remotely. Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your personal device.

  1. Visit creativecloud.adobe.com and enter your college email address.
  2. If prompted, select Company or School Account.
  3. This will redirect you to the slc.me splash screen where you will enter your SLC credentials. You will then be presented the Creative Cloud website.
  4. From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps.
  5. Click the “Get Desktop app” Button.
  6. Click “Install”.

    For more information on how to download or install apps, see Download and Install Creative Cloud apps.
     
    For students to continue developing skills, Adobe offers free “Daily Creative Challenges”. These are guided projects where participants receive creative prompts and connect with pros, mentors, and other students for feedback and support. Click on the app name to learn more: Photoshop, XD and Illustrator. Also, for inspiration and over-the-shoulder learning, watch pros share their creative process on Adobe Live daily at www.behance.net/adobelive.
     
    If you have any questions or concerns, please contact the IT Service Desk at 613.544.5400 ext. 4357 or its@sl.on.ca.

    • Install and use Microsoft Office software and apps for FREE on up to 5 of your personal devices (including mobile devices).
    • To use your free subscription, install directly from your SLC email account and log in using your SLC email address.
    • This free software is available to full-time students.
    • The software can be downloaded on both a PC and a Mac. 

    The SLC Safe app will be used as a self-assessment tool for anyone coming to campus. Download the SLC Safe App from the Apple Store or Google Play

    UR SLC is the official St. Lawrence College platform for all Student Engagement outside the classroom. 

    UR SLC connects you to Orientation, campus events, clubs, campus resources, and much more throughout your college career. Download from the App Store / Google Play or Login Here on your computer. Sign in with your slc.me username and password.

    Note: Students will not have access to UR SLC until AFTER the deposit is paid. 

    Services and supports available 

    Below, you'll find:

    • Information about services and supports students can access, whether studying virtually or in-person
    • Key contact information - who to contact during COVID-19, online booking forms
    • Hours of operation and any location or physical space impacts

    Professional tutoring is available remotely from the Academic Support Centre. Students can book an online appointment.

    The Academic Support Centre and Libraries tri-campus locations are closed to in-person tutoring.

    Tutoring Services

    Subject-based tutoring is available for: 

    • Writing and literacy support, including grammar and citation styles (APA Style)
    • Math, statistics, and accounting
    • Science, physics, and chemistry
    • General tutoring and assistance with any assignment

    How does Remote Tutoring work? 

    SLC students should book an appointment using the online booking site

    Email Feedback Option 

    By choosing the email feedback option, students can upload their document or sample of writing in the appointment window and a tutor will respond by uploading a copy of your work to your appointment window containing general comments within 24 hours of the scheduled appointment. The email feedback function also applies to questions related to math, science, accounting, etc. 

    30-Minute Online Feedback Session via Microsoft Teams 

    By choosing the online feedback session via Microsoft Teams option, students can meet with a tutor using Microsoft Teams over audio, video, or both. Book your appointment using SLC Student Bookings at least 24 hours in advance of needing help. After booking your appointment, your assigned tutor will set up a Microsoft Teams calendar appointment for the time specified/booked in SLC Student Bookings. 

    Study Resources 

    Study resources, guides, and self-directed tutorials are available on the website

    Peer Tutoring Program 

    Course-based support is still available remotely from the Peer Tutoring Program. Depending on your request, you may be matched to a tutor in the Academic Support Centre or to a Peer Tutor. Tutoring sessions are to take place online in Microsoft Teams only (in-person tutoring is suspended until further notice). Availability is not guaranteed. Apply for a Peer Tutor online

    For admissions and full-time program information, contact a member of our recruitment team:

    Fitness centres reopen Tuesday, September 7, 2021.

    • Kingston students can access the SHAC on campus and the local YMCA on Wright Crescent at no cost.
    • Brockville students must reserve their time in the fitness centre and can also access the local YMCA in Brockville.
    • Cornwall students must reserve their time in the fitness centre.

    Kingston SHAC Hours

    • Monday-Thursday: 7:30am-9pm closed 2-3pm for fogging
    • Friday: 7:30am-8pm closed 2-3pm for fogging
    • Saturday & Sunday: 10am-5pm

    Brockville & Cornwall Hours*

    • Monday-Friday: 8am-4pm
    • Closed Saturday & Sunday
    • *subject to change due to staff availability

    Gymnasiums

    Gymnasiums are available for open gym time at each campus, subject to academic and varsity schedule.

    Intramurals

    Intramurals in Kingston are available. Learn more.

    Contact Athletics

    For more information, visit slcsurge.ca or contact the department:

        All in-store operations will follow any/all COVID-19 protocols (i.e., social distancing, masks, hand sanitizing and limiting the number of patrons in store if applicable).

        Bookstores will begin operating for in-person service on the following dates/times:

        September 4-5 - Move-In Weekend

        Note: anyone, including SLC employees, students, and their parents/guardians, wishing to visit the bookstore in-person on September 4-5 must download the SLC SAFE app to complete a health screening before accessing campus.

        • Kingston Campus: September 4 and 5, 8:00am – 4:00pm
        • Brockville Campus: September 5, 9:00am – 3:00pm
        • Cornwall Campus: September 5, 9:00am – 3:00pm

        Fall Operations, effective September 7 – Weekdays Only

        Note: As of September 7, when the College's vaccination policy goes into effect, no visitors or members of the public can access campus until the College's proof of vaccination system is in place. Students and employees are welcome to visit the bookstore in-person on or after September 7 must be fully vaccinated and meet the requirements for accessing campus

        • Kingston Campus: 8:00am – 5:00pm
        • Brockville Campus: 8:30am – 4:00pm
        • Cornwall Campus: 9:00am – 4:00pm

        Digital - Remote Services 

        The Follett Stores will continue to offer online ordering and delivery services via the Bookstore website for students and faculty who will not be returning to campus.

        Financial Aid Advisors are available virtually to assist you with your OSAP applications and hardship bursaries.

        Kingston osapk@sl.on.ca
        Brockville osapb@sl.on.ca
        Cornwall osapc@sl.on.ca

        Campus food services have been reopened with a focus on the health and safety of customers, students, and food services staff. Each food service staff member will participate in a COVID Safety and Training program provided by Brown's and there will be enhanced cleaning and sanitation procedures in place. The food services team will follow all public health regulations and requirements in place at any given time, including daily health screening if required.

        Kingston Campus

        • Tim Horton's now open as of August 16, 2021
        • Remaining stations open as of August 30, 2021
        • View hours of operation

        Brockville Campus

        Cornwall Campus

        Indigenous Counselling services are available across all three campuses, supporting Indigenous students’ unique needs by assisting with college life transitions and by bringing awareness and experiential knowledge of cross-cultural needs and advocating for the needs of Indigenous learners to support their success.

        The Indigenous Counsellor will also support and deliver cultural programming and support to faculty, including cultural protocols, spaces and practices, to ensure understanding for student academic success. 

        Indigenous Counsellor, Tricampus

        Holly Brant
        hbrant@sl.on.ca
        or wellness@sl.on.ca

        Indigenous Student Advisor, Kingston

        Jessie Pengelly
        jpengelly@sl.on.ca

        Indigenous Student Advisor, Brockville and Cornwall

        Shirley Chaisson
        schaisson@sl.on.ca

        For International education inquiries: 

        Hours 8 a.m. to 4 p.m. EST
        +1 613.544.5400 ext. 5514
        international@sl.on.ca

        For General International Student inquiries: 

        Pilar Rosales, Receptionist 
        International Education 
        international@sl.on.ca

        Kingston Campus
        Laura Caldwell, RISIA
        lcaldwell@sl.on.ca

        Carolina Palmer
        cpalmer@sl.on.ca

        Brockville Campus
        Jammie Bannon
        jbannon@sl.on.ca

        Cornwall Campus
        Francine Desnoyers, RISIA
        fdesnoyers@sl.on.ca

        Important Information Regarding Guard.me Insurance and COVID-19 

        It is very important for you to know that if your policy is valid, you are covered for all new and emergent conditions and medically necessary treatment, including COVID-19. You can check the dates of your coverage on your guard.me ID Card. 
         
        Coverage for COVID-19 does not include costs associated with self-isolation or a mandated quarantine. Private accommodation and day-to-day expenses (food and non-emergency transportation) are not eligible for reimbursement. Only new and emergent conditions and medically necessary treatments are eligible. This includes private-duty care by a qualified nurse if it is medically necessary and prescribed by a certified health professional. 
         
        If your policy is going to expire, and you will not be continuing full-time studies (and therefore automatically extending your policy), you can purchase insurance directly through guard.me’s website. You will be required to provide proof of insurance in the last 60 days. 
         
        If you arrived early and are waiting for classes to start, you may be eligible to purchase early arrival insurance via the main guard.me website by providing your acceptance letter. 
         
        If you suspect you are ill with COVID-19 or have been exposed to COVID-19 follow the appropriate Exposure to COVID-19 Process.

        Your immigration status in Canada will not be affected by getting tested for or having COVID-19 so please follow the advice from our Campus Health Centre or the Government of Ontario regarding testing. 
         
        If you have questions about your guard.me insurance, you can contact guard.me directly at admin@guard.me or 1.877.873.8447, OR contact your SLC International Student Advisor.

        For IT resources and support, please email its@sl.on.ca or call 613.544.5400 ext. 4357 and leave a message. 

        There are resource guides for students to help answer common IT questions.

        Access to Campus Health Care services is by appointment only. In-person appointments are available at Kingston Campus following telephone medical screening. In-person appointments are based on medical need, following screening. All other appointments will be booked as telemedicine appointments. Appointments are available Monday to Friday, 8 a.m. to 4 p.m.

        Telemedicine appointments are available to all students tri-campus. Students at Cornwall, Brockville, and Kingston campuses can access campus health care services via telemedicine if medically indicated following telephone consultation. To book a telemedicine appointment, please call 613.544.5400 ext. 5521.

        Please do not visit the Campus Health Centre unless you have an appointment date and time. You will not be able to access the campus without an appointment.

        Please contact 613.544.5400 ext. 5521 or email HealthCentreK@sl.on.ca with any inquiries on current practices.

        Kingston Campus Health Centre - By Appointment Only
        Open Monday to Friday, 8 a.m. to 4 p.m.
        Room 01220
        100 Portsmouth Avenue Kingston, ON
        613.544.5400 ext. 5521

        Library Services During COVID-19 (all campuses)

        For the most up-to-date information about the SLC Libraries, visit the Library website.

        Library Spaces and Group Study Rooms

        All Library study spaces, computers, printing/scanning, and group study rooms are open to SLC students only starting September 8, 2021. The Library remains closed to community visitors until further notice. Visit the Library website for complete details and operating hours.

        Online Chat and Texting

        The Library team is available virtually to assist you through online chat or texting service.

        Online chat: No login is required for the online chat and this service allows for link-sharing.
        Text: 613.707.3542 or 613.707.3LIB. The texting service is best for quick questions. 

        E-appointments using Teams

        Students may book an appointment with a Library Technician for help with research-based assignments using Teams which allows for video, chat, and screen-sharing. 
          
        Email

        Kingston klibrary@sl.on.ca
        Brockville blibrary@sl.on.ca
        Cornwall clibrary@sl.on.ca

        Library Collections 

        The Library provides 24/7 online access to all SLC students and employees. Log in with your SLC credentials through slc.me Student Portal. Access more than one million items including: 

        • eBooks and Audio Books
        • Digital Magazines and 10,000+ online International newspapers
        • Online streaming video including new movie releases
        • Online peer-reviewed research articles, journals, and databases 
        • Borrowing Services 

        The Library’s physical collections are available for browsing and borrowing. This service is open to SLC students, faculty, and employees only.

        The Spiritual Care Facilitator, Kathy Doering, is available to all students, regardless of denomination, faith tradition or spiritual conviction. Kathy runs small groups, provides one-on-one support and mentoring to students at SLC tri-campus. Please email SpiritualCare@sl.on.ca.

        The Student Rights & Responsibilities Office (SRRO) is available virtually to assist with the following services and supports: 

        • Student Code of Conduct: Complaints made under the Student Code of Conduct can be directed to the SRRO by email.
        • Academic Appeals: Find information about the Academic appeal process.
        • Sexual Violence Prevention: The SRRO is available for students who wish to report sexual violence, or are seeking support and resources. 

        To get in touch with the SRRO, please email SRRO@sl.on.ca.

        Students can access learning resources and book a remote appointment with your Student Success Facilitator.

        Student Success Facilitators (SSFs) provide support and resources to help you achieve your academic and personal goals. Get help with: 

        • Adjusting to college life 
        • Finding college resources and services and referrals 
        • Obtaining a peer tutor or becoming a peer tutor 
        • Developing your academic skills such as learning and study strategies
        • Academic advising  
        • Resources for finances
        • Dealing with more complex course material

        Telemedicine appointments are available to all students tri-campus. Students at Kingston, Brockville, and Cornwall campuses can access campus health care services via telemedicine if medically indicated following telephone consultation. To book a telemedicine appointment, please call 613.544.5400 ext. 5521.

        To access Wellness, Counselling, or Accessibility Services (Academic Accommodations) please email wellness@sl.on.ca.

        Accommodations

        We’re still here to support your academic accommodations, whether on-campus or through alternate program delivery. If you have specific accommodation needs, particularly related to the new COVID-19 context, please email wellness@sl.on.ca.

        Questions? 

        • Email: Many staff and faculty are working remotely. In most cases, email is the best way to connect with the College. 
        • Text: Chat with an SLC representative by texting 613.801.8580
        • Live Chat: Chats will be monitored Monday to Friday between 8 a.m. and 4 p.m. The live chat will open in another tab.